To amend title 38, United States Code, to require call centers of the Department of Veterans Affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions, and for other purposes.

House Bill

H.R. 7704

119th Congress

To amend title 38, United States Code, to require call centers of the Department of Veterans Affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions, and for other purposes.

In Committee

Introduced:Feb 25, 2026

Primary Sponsor

Sponsor information unavailable

Cosponsors

0

Quick Stats

Summary

This bill would require Department of Veterans Affairs call centers to use multi-factor identification when verifying the identity of callers who are making high-impact requests or changes to their accounts. Multi-factor identification means using more than one way to confirm someone's identity, such as a password plus a code sent to their phone.

Latest Action

Referred to the House Committee on Veterans' Affairs.

Introduced2/25/2026

StatusReferred to the House Committee on Veterans' Affairs.

ChamberHouse

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Vote Prediction

To amend title 38, United States Code, to require call centers of the Department of Veterans Affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions, and for other purposes.

This bill would require Department of Veterans Affairs call centers to use multi-factor identification when verifying the identity of callers who are making high-impact requests or changes to their accounts. Multi-factor identification means using more than on

Community Breakdown

Pass

0%

Fail

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0 predictions

This bill would require Department of Veterans Affairs call centers to use multi-factor identification when verifying the identity of callers who are making high-impact requests or changes to their accounts. Multi-factor identification means using more than one way to confirm someone's identity, such as a password plus a code sent to their phone.

Bill Number: 7704
Introduced: 2/25/2026
Status: Referred to the House Committee on Veterans' Affairs.

Data from Congress.gov

AI-generated summary

Fact Sheet

Title: To amend title 38, United States Code, to require call centers of the Department of Veterans Affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions, and for other purposes.
Bill Number: 7704
Sponsor: No sponsor
Status: Referred to the House Committee on Veterans' Affairs.
Introduced: 2/25/2026
Summary: This bill would require Department of Veterans Affairs call centers to use multi-factor identification when verifying the identity of callers who are making high-impact requests or changes to their accounts. Multi-factor identification means using more than one way to confirm someone's identity, suc

Data from Congress.gov

AI Summary

Plain-English explanation of this bill

This bill would require Department of Veterans Affairs call centers to use multi-factor identification when verifying the identity of callers who are making high-impact requests or changes to their accounts. Multi-factor identification means using more than one way to confirm someone's identity, such as a password plus a code sent to their phone.

Last updated: 2/28/2026

Key Points

Main provisions of the bill

The bill would mandate that VA call centers use multi-factor identification to verify caller identity for important account actions.
Multi-factor identification requires more than one form of proof to confirm someone is who they claim to be, adding an extra security layer.
The requirement would apply specifically to high-impact actions affecting veterans or their beneficiaries.
The bill aims to strengthen security protections for veterans' personal information and benefits when they contact the VA by phone.

How This Impacts Americans

Potential effects on citizens and communities

This bill would affect veterans and their beneficiaries who call VA call centers to make important changes to their accounts or benefits. It would require them to go through additional identity verification steps for high-impact requests, which could make the process more secure but potentially take more time. The change is designed to protect veterans from identity theft and fraudulent changes to their benefits.

Policy Areas

No policy areas assigned yet.

Scope & Jurisdiction

Jurisdiction Level

federal

Congressional Session

119th Congress

Citation Reference

7704, 119th Congress (2026). "To amend title 38, United States Code, to require call centers of the Department of Veterans Affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions, and for other purposes.". Source: Voter's Right Platform. https://votersright.org/bills/119-hr-7704

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